Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
- Receive, record, and relay messages accurately
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
- Provide information to guests about room features, property amenities, and local areas of interest
- High school diploma or G.E.D. equivalent
- Training
- Development
- Recognition
- Holistic well-being focus
At Your Service AgentMarriott · Bucuresti, Romania
At Your Service AgentMarriott · Jakarta, Indonesia