- Montreal, Quebec, Canada
- CA$51K–CA$68K per year
- 2+ years
Provides consultative support and timely payment processing for UKG customers using the Employee Pay Services offering, applying advanced knowledge of payroll, payment operations, banking rules, and Canadian banking requirements.
Compensation
The pay range for this position is $51,000 CAD to $68,200 CAD.
Responsibilities
- Providing experienced, consultative support and responding to customer inquiries within service level agreements for the Employee Pay Services offering.
- Prioritizing check verification calls, team intake requests, and customer cases according to urgency, business impact, customer needs, and bank cutoff times.
- Facilitating stop payment and ACH reversal requests with banks on customers’ behalf, including researching requirements and communicating applicable banking rules, regulations, and timelines.
- Meeting internal and external deadlines associated with payroll funding, payment processing, bank cutoffs, returns, reversals, and other time-sensitive activities.
- Proactively notifying customers and partnering with them to resolve urgent payroll funding and payment matters.
Requirements
- Bachelor’s degree in Accounting, Finance, Business, or a related discipline
- Nice to have: Bachelor’s degree in Accounting, Finance, Business