- Ho Chi Minh City, Ho Chi Minh City (HCMC), Vietnam
- 3+ years
Provide deep technical support for TinyFish’s AI‑enabled web platform, diagnosing and resolving complex customer issues across Web Search, Fetch, Browser, and Agent APIs.
Responsibilities
- Own hard technical cases end to end – reproduce, isolate, and diagnose issues across the Web Search, Fetch, Browser, and Agent APIs, including auth flows, anti‑bot behavior, session consistency, and structured‑output correctness; resolve them directly where possible and drive the rest to closure with engineering.
- Debug at depth – read application logs, network traces, and console output; inspect Chrome DevTools Protocol sessions; reproduce with our SDKs (Python / npm); and reason about failures across browser rendering, agent steps, and API layers to pinpoint root cause.
- Be the technical bridge to engineering – hand off precise, well‑instrumented bug reports (clear repro, isolated cause, logs and traces) so fixes land fast and correct, and champion the product gaps and reliability issues that matter most to customers.
- Turn support load into leverage – convert recurring issues into documentation, code samples, quickstarts, and diagnostic guidance that deflect tickets and shorten time‑to‑resolution.
- Unblock customers directly – resolve issues with configuration changes, workarounds, and clear guidance wherever a fix isn’t strictly required.