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1–2 jobs· newest first

Client Success ManagerNew
Connection · Remote, US
$85K–$109KRemote
Level 1 Systems Engineer
workforcenow/0a8dfe90-a648-46e2-8dd7-07c4ffdd5060 · Indianapolis, US

+10K new in the last hour

Client Success Manager

Connection · Posted Nov 10, 2024

Remote, United States
Remote
$85K–$109K per year

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AI

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Develops and manages customer success plans, onboarding, adoption, and program initiatives for Cisco and Microsoft software solutions.

Compensation

Min USD $84,500.00/Yr. Max USD $108,500.00/Yr.

Responsibilities

Develop customer success plans to assist customers with technical solution needs
Explain and advise on findings, identifying customer goals, obstacles, deadlines, and KPIs
Consult and introduce technical solution options to customers’ challenges
Guide customers through the lifecycle of their software purchases to maximize ROI
Assist with onboarding, adoption, and full implementation of Cisco software

Skills

Cisco software Microsoft software Basic network management Basic network security Customer Success Plans Microsoft Office Suite EA programs Sales support

Benefits

401k plans
Medical insurance
Free therapy visits
Mental health coaching
Meditation resources

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Level 1 Systems Engineer

workforcenow/0a8dfe90-a648-46e2-8dd7-07c4ffdd5060 · Posted Jun 29, 2022

Indianapolis, Indiana, United States
1+ years

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Provide help-desk support and end-user service to a customer site, troubleshooting technical issues and escalating to level 2 as needed.

Responsibilities

Answer help desk calls via telephone
Provide level 1 help desk support to customers
Escalate concerns to level 2
Utilize knowledge documents and guidelines to resolve customer concerns
Use remote access software to access customers' computers

Requirements

Associates or Bachelor's Degree in IT-related field
Nice to have: Net+ Certification
Nice to have: A+ Certification

Skills

help desk support ticketing systems remote access software troubleshooting knowledgebase management customer service Microsoft Windows servers Cisco software

Storage Area networks

Local Area Networks

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Short Term Disability insurance

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