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- Austin, Texas, United States
- Hybrid
- Full-time
- $71K–$120K per year
- 6+ years
Oversee day‑to‑day client service and operational delivery for client accounts, ensuring high‑quality service and exceptional client experience.
Compensation
Compensation Range: $71,000 – $120,000 annually.
Responsibilities
- Build and maintain strong client relationships
- Oversee day‑to‑day operational service delivery
- Design, document, implement, and maintain client‑specific SOPs and workflows
- Coordinate with legal and engagement teams to monitor case progression
- Monitor KPIs, SLAs, and operational performance metrics
Requirements
- Nice to have: Immigration Services
- Nice to have: Global Mobility
- Nice to have: Legal Operations
- Nice to have: Professional Services
- Nice to have: Process Automation