- Latur, Maharashtra, India
- On-site
- Full-time · Manager
- 1+ years
Lead and motivate a team of Customer Relationship Executives, overseeing daily operations, customer service, and collection processes.
Responsibilities
- Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment.
- Oversee daily operations, ensuring efficient and timely customer service and collection processes.
- Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction.
- Implement and monitor performance metrics, identifying areas for improvement and driving team performance.
- Collaborate with the Department Head and other teams to align collection strategies with company objectives.
Requirements
- DRA certificate