IT END USER ANALYST - LEVEL A
Mindlance · Posted Nov 11, 2026
- Chattanooga, Tennessee, United States
- On-site
- Full-time · Entry
Provides Tier 1 phone, on-site and Service Desk Window (walk-up customers) support, troubleshooting and restoring routine technical service and equipment problems.
Responsibilities
- Provide Tier 1 phone, on-site and Service Desk Window support
- Troubleshoot and restore routine technical service and equipment problems
- Recommend process improvements for problem prevention
- Document work flow in Ticket Management System
- Maintain technical instructions for standard processes
Requirements
- Bachelor’s Degree in computer science, engineering, math, business, or related field of study