The Member Services Specialist acts as the face and voice of HOOPP, providing excellent service to members, answering questions about pension benefits, and helping solve issues related to their pension.
The expected annual base salary range for this role is: $52,400 - $75,000 CAD
- Provide relevant, prompt, and accurate information in a professional and courteous manner via phone, email, mail, and fax.
- Build and maintain professional relationships with members by managing requests and educating them on options.
- Process event-related transactions (e.g. retirement, terminations, buybacks).
- Review all aspects of a member's incoming file and reach out to members for clarity.
- Pro-actively keep member files up to date.
- College Diploma
- University Degree
- Nice to have: Finance
- Nice to have: Business
- Nice to have: Pension Plan Administration Certificate (PPAC)