- Seoul, Seoul, South Korea
- Contract · Associate
- 3–5 years
Responsible for supporting the transition to a more customer-centric journey by enhancing customer engagement programs and driving positive sales momentum. Supports operation of existing engagement programs while partnering with cross-functional and IT teams.
Responsibilities
- Support the day-to-day operation and optimization of Coach Korea's customer engagement programs to ensure a seamless customer experience.
- Lead and coordinate the transition from the current clienteling ecosystem to a future customer journey framework, aligned with business priorities and global strategy.
- Collaborate closely with cross-functional teams including Retail, E-commerce, Marketing, Customer Service, Finance, and IT to deliver customer-focused initiatives.
- Gather business requirements, define operational processes, and support User Acceptance Testing (UAT) for CRM and customer-related system enhancements.
- Monitor customer program performance, analyze customer behavior and engagement metrics, and provide actionable recommendations to drive customer acquisition, retention, and lifetime value.
Requirements
- Bachelor's degree
- Nice to have: Experience supporting system implementation
- Nice to have: Process transformation
- Nice to have: Digital customer initiatives