- Kerrville, Texas, United States
- On-site
- Full-time · Mid
- $50K–$91K per year
- 2+ years
Provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process.
Compensation
Estimated $50,000 - $91,000+ / Year
Responsibilities
- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes, and metrics
- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
Requirements
- High School Diploma or equivalent
- Nice to have: I-CAR Training