Back Office and Customer Support Officer 24/5 - Vietnamese
DB Financial · Posted Nov 11, 2026
- Saint Julian's, Malta
- On-site
- Full-time · Associate
Serve as the first point of contact for clients across the globe, providing timely, effective, and courteous support via various channels.
Compensation
Additional compensation for night shifts
Responsibilities
- Handle incoming customer inquiries via live chat, email, and telephone with efficiency and professionalism
- Provide accurate information and guidance on the company’s services, platforms and procedures
- Investigate and resolve client issues in a timely and thorough manner
- Escalate complex issues to the relevant departments and follow up until resolution
- Record and document all customer interactions accurately in the CRM system
Requirements
- Nice to have: Financial services experience
- Nice to have: Fintech industry experience