The Delivery Solutions Architect (DSA) owns the technical solution on Waterfield Tech’s Avaya engagements — from validating the pre-sale scope through project delivery. As a member of the Delivery team, the DSA serves as the technical counterpart to the Project Manager, designing, validating, and governing the end-to-end architecture that turns client requirements into resilient, secure, and implementable outcomes.
- Own the end-to-end technical architecture for assigned Avaya engagements, designing and validating solutions that meet documented business and functional requirements
- Validate pre-sale scope and solution design in partnership with the Client Advisor on complex, high-touch pursuits
- Contribute to costing inputs and effort estimates
- Review the pre-sale design at internal kickoff (IKO) and provide clear technical direction to the assigned implementation team
- Serve as the technical counterpart to the Project Manager, providing technical governance across the project lifecycle
- Nice to have: Five9
- Nice to have: Genesys
- Nice to have: Cisco
- Nice to have: NICE
- Nice to have: Zoom
- Equal opportunity employment
