- London, London, United Kingdom
- On-site
- Full-time · Director
- 8–10 years
The Internal Communications Director will be a vital culture carrier for Trustly and the internal voice of our executive leadership, owning how we communicate across the business through three core pillars: aligning the organisation to growth and performance strategy, stewarding change through transparent dialogue, and driving momentum behind our culture.
Responsibilities
- Architect the Global internal comms strategy end-to-end across three high-impact pillars: leadership voice, change management, and culture amplification.
- Serve as the trusted thinking partner and internal voice of our CEO; crafting punchy, transparent executive memos, town hall moments, and town-wide fireside chats that inspire action.
- Build robust feedback loops, pulse checks, and listening rituals that foster psychological safety and make people feel truly heard.
- Embed with product, engineering, and commercial teams to surface the human victories, experiments, and lessons behind our rapid growth.
- Anchor our people through hyper-growth, reorganizations, and big strategic pivots with calm clarity, empathy, and impeccable timing.
Requirements
- Nice to have: Generative AI
- Nice to have: Fintech background
- Nice to have: Consumer-grade engagement