- Remote, United States
- Remote
- Senior
- $155K–$165K per year
- 5+ years
Senior Technical Customer Success Manager responsible for driving product adoption, expansion, and retention for customers in SaaS cybersecurity environments.
Compensation
The projected base compensation range for this position is $155,000-$165,000 annually, with opportunity to earn more.
Responsibilities
- Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR.
- Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible.
- Provide advanced product-level technical expertise, leading customer onboarding, complex deployments and resolving intricate technical challenges
- Build and act on account plans that move the customers forward through each lifecycle stage from adoption through to expansion.
- Thoroughly understand our customers’ business needs, use case, organizational structure, profile, product usage, and risks - providing expert guidance, best practices, and solutions.
Requirements
- Nice to have: Cybersecurity experience
- Nice to have: Identity management experience
- Nice to have: Growth mindset
- Nice to have: Tinkering with tools