- Remote, United States
- Remote
- Full-time · Manager
The Service Coordination Manager, RN provides oversight and direction to the service coordination staff, as well as identify process improvements. The Service Coordinator Manager will lead the way in developing, implementing policies and procedures as necessary to ensure timeliness and accurate delivery of non-waiver and waiver services to achieve optimal outcomes for Star+Plus members.
Responsibilities
- Provide supervision and oversight of service coordination staff
- Participate in interdepartmental meetings to represent service coordination needs, including but not limited to: utilization management, provider relations, operations, finance, quality improvement and member services
- Facilitate orientation and training of service coordination staff and provides appropriate feedback and evaluation of progress
- Establish goals for performance standards of service coordinator
- Provide ongoing training and development of service coordination staff to achieve performance standards
Requirements
- RN License