- Bucharest, Bucharest, Romania
- Hybrid
- Contract · Mid
- Competitive salary
Provide on-site and remote technical support to dealers and technical teams, focusing on electrical buses, managing escalated technical cases, and producing technical reports.
Responsibilities
- Managing escalated technical cases from front-line support
- Providing remote and on-site support to dealers and technical teams
- Producing clear, structured technical reports for OEM and internal stakeholders
- Monitoring activity KPIs (case ageing, recurrence, fix-it-right-first-time)
- Contributing to technical knowledge base and best practices
Requirements
- Nice to have: English communication