- Winston- Salem, North Carolina, United States
- Full-time · Entry
- 1–2 years
Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all customers by being transparent, positive, and treating customers the way we want to be treated.
Responsibilities
- Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives
- Provide clients cure plans and negotiate payment arrangements to cure delinquency
- Disclose all relevant account information to customers accurately, professionally, and in a positive manner
- Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity
- Work accounts thoroughly according to established procedures
Requirements
- High school diploma or equivalent education
- Nice to have: bilingual
- Nice to have: previous lending experience
- Nice to have: call center experience