Responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma or equivalent required
Nice to have: Customer Services experience preferred
Responsible for providing crisis intervention services to clients in the office and in both secured and non-secured off site locations.
Responsibilities
Provides brief crisis oriented counseling on the phone as needed or face to face in the center or an off-site location.
Participates as supervisor on-call to provide 24 hour coverage as determined by the Clinical Manager.
Coordinates services for clients with agencies and professionals.
Screens and refers clients for appropriate level of care.
Assists physicians and qualified staff in the first certification process for emergency admission of client to the Regional Mental Health Institute by pre-assessing clients and collecting information.
Requirements
Master’s Degree required
Nice to have: Experience in the mental health field preferred
Responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Requirements
High School diploma or equivalent required
Nice to have: College coursework in related field helpful
Nice to have: Experience in a hotel or a related field preferred
Nice to have: Customer Services experience preferred
Provide attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Requirements
High School diploma or equivalent required
Nice to have: Customer Services experience preferred
Nice to have: College coursework in related field helpful
Nice to have: Experience in a hotel or a related field preferred
Guest Services AgentHighgate Hotels · Colorado Springs, US
Crisis Clinician IIWest Tennessee Healthcare · Jackson, US