- Wilmington, North Carolina, United States
- On-site
- Full-time · Mid
- $90K–$90K per year
- 4+ years
Provide on-site technical support for the CASTLE-NET program, managing IT infrastructure and end-user technology across field offices.
Compensation
Salary: $90,000 + 15 Days of PTO, 11 Federal Holidays, Immediate 401k Match, Full Benefits and More!
Responsibilities
- Deploy to CASTLE-NET program field offices to perform IT infrastructure and end-user device wellness checks.
- Evaluate network connectivity and performance and identify potential technical issues.
- Inspect, test, and troubleshoot conference room technology and associated IT equipment.
- Provide hands‑on support for desktops, laptops, peripherals, and other end‑user devices.
- Troubleshoot hardware, software, network, and connectivity issues.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Nice to have: CompTIA A+ certification
- Nice to have: Microsoft certifications