- Johannesburg, Gauteng, South Africa +2 more
- Hybrid
- Full-time
Provide telephonic therapy and clinical support to employees accessing Lyra Southern Africa during night shifts.
Locations (3)
- Johannesburg, Gauteng, South Africa
- Cape Town, Western Cape, South Africa
- Durban, KwaZulu-Natal, South Africa
Responsibilities
- Provide the first point of contact for employees accessing Lyra Southern Africa
- Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the NSC Managers
- Accurately capture all information on the database pertinent to the clinical management of the case
- Adhere to all clinical protocols and procedures as laid out by Clinical Management
- Adhere to the operational standards as set out by Operational Management