- Scottsdale, Arizona, United States
- Hybrid
- Full-time · Associate
- 1+ years
Provide first‑class technical support to Axon Fusus customers across phone, email, and chat, troubleshooting hardware, software, and networking issues.
Compensation
Competitive hourly rate and 401k with employer match
Responsibilities
- Become an expert on the Axon Fusus solution
- Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
- Assist with geospatial setup of customer locations
- Respond to and resolve inbound customer support requests
- Troubleshoot customer support issues and follow escalation policy
Requirements
- College degree in a technical discipline (completion or working toward)
- Nice to have: Network+
- Nice to have: Security+
- Nice to have: Linux+