- Charlotte, North Carolina, United States
- Hybrid
- Full-time · Mid
- 5+ years
The Client Implementation Specialist’s will provide expertise leading onboarding and implementation activities for TCH systems, processes, and products and conducting in user acceptance testing (UAT). The Specialist will ensure high level of client satisfaction by driving seamless implementation and onboarding experiences for clients and stakeholders as well as quality assurance through thorough testing.
Responsibilities
- Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products
- Develop certification plans that validate the business and technical requirements
- Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage
- Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution
- Test new product software application or enhancements to existing software application
Requirements
- Bachelor’s degree in computer science or related field
- Nice to have: Technical writing