- Remote
- Remote
Design, deliver, and evaluate training programs for a customer retention call center team.
Compensation
Competitive compensation designed to reflect your expertise and contribution.
Responsibilities
- Design and develop training curricula and programs for new hires and existing staff
- Create instructional materials such as videos, documents, guides, and manuals
- Conduct needs assessments to identify training gaps
- Facilitate group and individual training sessions using role‑playing and simulations
- Monitor call quality and provide real‑time feedback