- Remote, Canada
- Remote
- Full-time · Manager
- CA$68K–CA$85K per year
- 2+ years
Lead a frontline collections team within a fast-growing financial services environment, overseeing specialists managing delinquent credit card and retail banking accounts while balancing recovery performance with fair, empathetic client experiences.
Compensation
Competitive annual base salary ranging from CAD $68,000 to CAD $85,000.
Responsibilities
- Manage daily collection queues and outreach activities across delinquency stages
- Monitor delinquency trends across credit card and retail banking portfolios
- Handle escalated and complex cases involving financial hardship, settlement exceptions, disputes, insolvencies, consumer proposals, bankruptcies, and client complaints
- Oversee external collection agency partners, coordinating daily workflow handoffs, escalations, training, and quality assurance
- Analyze queue-level and delinquency-bucket data to identify emerging roll-rate trends, investigate root causes, and recommend operational improvements
Requirements
- Nice to have: French proficiency
- Nice to have: English proficiency