- Remote, United States
- Remote
- Full-time · Staff
- $168K–$270K per year
- 7+ years
Own the vision, strategy, roadmap, and delivery for the voice platform behind our telephony products.
Compensation
For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $179,900 USD - $269,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $168,200 USD - $252,200 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Responsibilities
- Own the voice and telephony strategy and multi-quarter roadmap
- Guide carrier and hosted voice vendor strategy with Engineering and Telecom
- Define the platform’s shared call model: calls, legs, participants, transfers, and voice agent sessions
- Shape enterprise numbering and routing, including organization-owned numbers, routing by ZIP code, and attribution to the right location across multi-location businesses and franchise networks
- Set measurable availability and call quality targets with Engineering
Requirements
- Bachelor’s degree or equivalent practical experience
- Nice to have: live transcription
- Nice to have: agent assistance
- Nice to have: production voice agents
- Nice to have: enterprise telephony onboarding and migrations