Continuity Management jobs

Service Manager, Business Applications

Alko Oy · Posted Nov 9, 2026

Helsinki, Uusimaa, Finland
Hybrid
Full-time · Mid

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Service Manager responsible for managing digital service management in a multi-vendor environment, ensuring smooth transition from projects/development to continuous service.

Responsibilities

Ensure digital service applications function as intended by collaborating with business owners, ICT solution owners, and external vendors.
Develop and actively develop service management processes, practices, and responsibilities.
Lead operational cooperation with vendors and coordinate resolution of incidents, problems, and service requests across vendors.
Track ticket progress, identify dependencies and role clarity issues, and handle escalations.
Ensure the transition from project to continuous service.

Requirements

Korkakoulututkinto or equivalent practical skills
Nice to have: ITIL knowledge or certification
Nice to have: E-commerce experience
Nice to have: Digital service environment
Nice to have: Retail industry experience

Skills

IT service management Continuous service Incident management Problem management

Product Owner Oberflächenfunk TetraPol (w/m/d)

Product Owner Oberflächenfunk TetraPol (w/m/d)

Responsibilities

Requirements

Skills

Benefits

Service Manager, Business Applications

Responsibilities

Requirements

Skills

Benefits