- Helsinki, Uusimaa, Finland
- Hybrid
- Full-time · Mid
Service Manager responsible for managing digital service management in a multi-vendor environment, ensuring smooth transition from projects/development to continuous service.
Responsibilities
- Ensure digital service applications function as intended by collaborating with business owners, ICT solution owners, and external vendors.
- Develop and actively develop service management processes, practices, and responsibilities.
- Lead operational cooperation with vendors and coordinate resolution of incidents, problems, and service requests across vendors.
- Track ticket progress, identify dependencies and role clarity issues, and handle escalations.
- Ensure the transition from project to continuous service.
Requirements
- Korkakoulututkinto or equivalent practical skills
- Nice to have: ITIL knowledge or certification
- Nice to have: E-commerce experience
- Nice to have: Digital service environment
- Nice to have: Retail industry experience