The MSOC Operations Manager will help build the product and customer support workflows and 24/7 operations center that keeps customers and fielded systems supported around the clock, managing 24/7 MSOC operations and maintaining the global operating picture.
Locations (6)
Los Angeles, California, United States
Washington, D.C., District of Columbia, United States
Own the MSOC's incident intake, triage, and escalation flow, serving as the senior on-call authority during mission-critical events
Own customer connectivity and support continuity for CHAOS systems and services, coordinating across Mission, Engineering, and Manufacturing to resolve issues and drive customer success
Author the SOPs, playbooks, and metrics that govern MSOC operations, and run the rehearsals and after-action reviews to ensure continual improvement
Maintain the global operating picture: real-time location, health, and status of deployed CHAOS personnel and systems, with threat monitoring and timely warning for regions where CHAOS personnel operate
Take the initiative and assist Security Manager to execute a strong security system, preventing loss of assets and enhancing security management through coaching and up-to-date approaches.
Responsibilities
Take the initiative and assist Security Manager to enhance the physical protection responsibilities that includes asset protection, workplace violence prevention, access control systems, video surveillance, employee education and awareness
Ensure security systems to be consistent across the confidential working stations
Arrange audit plans to implement the highest performance of security policy and meet the requirement from customer
Investigation on security breaches and legal matters
Facilitate good relationships with the local enforcement community
Lead the Operations & Policy section within the Central Services Division, managing staff, policy development, and operational functions for the Oregon Department of Environmental Quality.
Compensation
$7,537 - $11,657
Responsibilities
Lead and coach a team supporting essential agency functions
Develop goals, objectives, and track progress
Ensure timely, service-oriented policy and operational support
Manage complex operational functions and staff performance
MSOC Operations ManagerNewCHAOS Industries · Los Angeles, US+5 more