Lead the day-to-day operations of the Customer Service department, driving operational performance, supporting team growth, and creating a culture of ownership and continuous improvement.
Responsibilities
Leading the daily operations of the Customer Service department, ensuring service levels, quality standards and operational targets are consistently achieved.
Managing, coaching and developing Team Leaders, supporting them in performance management, employee development and day-to-day team leadership.
Establishing and maintaining effective management routines, including one-to-ones, performance reviews, action tracking and follow-up activities.
Monitor departmental KPIs including SLA, CSAT, Quality Assurance, Productivity, Attendance, Schedule Adherence, and AHT.
Analysing trends and performance data to identify opportunities for improvement and drive informed decision-making.
Requirements
Nice to have: Track record working with customer service technologies
Nice to have: CRM platforms experience
Nice to have: Operational reporting tools experience
Supervisor responsible for overall management of the Anesthesia Tech Group at each hospital and outpatient areas, overseeing patient care standards, staff coverage, development, and long‑range planning.
Locations (4)
Rochester, Minnesota, United States
Phoenix, Arizona, United States
Scottsdale, Arizona, United States
Jacksonville, Florida, United States
Responsibilities
Manage Anesthesia Tech Group operations
Ensure patient care standards
Develop staff coverage models
Conduct personnel management including hiring, scheduling, training, performance reviews
Customer Service Department ManagerNewBV Group (BVGroup / BetVictor) · Gibraltar