Design, optimize, and maintain AI-driven conversational workflows for customer support across multiple channels, ensuring high-quality, safe, and efficient interactions.
Responsibilities
Map intuitive self-service conversation paths and resolution flows across messaging channels and web support
Define and maintain consistent agent personas, tone of voice, empathy guidelines, and brand-aligned dialogue
Architect conversational logic for ambiguous user intents, edge cases, and graceful failure handling
Formulate, refine, and maintain high-performing system prompts, few-shot examples, and dynamic context parameters
Work closely with knowledge bases and Retrieval-Augmented Generation (RAG) frameworks to ground AI answers in verified Sinch documentation
Requirements
Nice to have: CPaaS
Nice to have: telecommunications
Nice to have: cloud software
Nice to have: high-volume customer service operations
USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually
Responsibilities
Design, develop, and own end-to-end delivery of scalable microservices and APIs integrating AWS services with SAP systems
Build and maintain infrastructure as code (IaC) to provision and manage the AWS infrastructure required to support event-driven architectures and SAP integration pipelines
Troubleshoot and resolve integration failures across distributed systems, ensuring high availability and data consistency
Implement and manage authentication/authorization mechanisms and identity provider configuration enabling secure SSO in hybrid environments
Automate Certificate lifecycle management using ACM and AWS Private CA
Requirements
Nice to have: distributed systems at scale
Nice to have: deep expertise with AWS infrastructure services
Nice to have: strong background in authentication and identity management
Nice to have: experience with certificate management at scale
The Specialist, AI & Organic Search plays an integral role in analyzing search trends, evaluating performance data, and partnering directly with the Manager to shape and execute the organic search and AI discovery roadmap for Victoria’s Secret & PINK brands.
Responsibilities
Manage planning, execution, and analysis of SEO programs and campaigns, including keyword analysis and meta data optimization, and support for content creation and local search listings
Partner closely with the Manager to translate broader search and AI discovery strategies into prioritized roadmap milestones and deliverables
Analyze organic traffic trends, category demand shifts, and market share across key retail peaks and promotional moments
Monitor and evaluate brand visibility, citation frequency, and recommendation share across conversational AI engines, assistants, and AI-powered search experiences
Conduct recurring category and landing page analyses across core lines to identify intent gaps and discoverability opportunities
Lead engineering organization and technical programs, delivering large-scale enterprise technology transformation programs with AI & automation solutions.
Responsibilities
Lead engineering teams across locations and disciplines
Company Description
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.
Job Description
Required Qualifications
Leadership Experience
10+ years of progressive software engineering experience.
5+ years leading engineering organizations, technical programs, or transformation initiatives.
Proven experience managing multiple engineering teams across locations and disciplines.
Demonstrated success delivering large-scale enterprise technology transformation programs.
AI & Automation
Experience implementing Applied AI, Generative AI, or intelligent automation solutions in enterprise environments.
Strong understanding of:
Large Language Models (LLMs)
Retrieval-Augmented Generation (RAG)
AI/ML pipelines
Conversational AI platforms
AI governance and responsible AI practices
-Experience measuring, optimizing, and scaling automation programs.
Application Development
Deep expertise with:
Java
Spring Boot
Spring Security
Spring Cloud
Spring Data
RESTful APIs
Strong hands-on development experience and willingness to remain engaged technically.
Integration & Distributed Systems
Experience building large-scale distributed systems and enterprise integrations.
Expertise with:
API design and governance
Event-driven architecture
Kafka and/or RabbitMQ
OAuth 2.0 and OpenID Connect
Kubernetes and Docker
Proven success integrating complex enterprise applications and platforms.
Agile & Delivery
Experience leading teams operating in Agile delivery environments.
Strong understanding of software development lifecycle, release management, and operational excellence..
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
AI Operations Specialist (Customer Support)Sinch · Remote, Philippines
Sr. System Development Engineer, Amazon LeoAmazon · Bellevue, US
Media Specialist, AI & Organic SearchVictoria's Secret & Co.
AI Agent Builder - Customer Service (m/f/d)Flix · Lisbon, Portugal