Lead MoeGo's frontline support team day to day, managing two Support Leads and the specialist team behind them.
Locations (2)
United States
Canada
Compensation
MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits).
Responsibilities
Directly manage two Support Leads, and through them the specialist team across shifts and time zones
Develop the Support Leads into stronger operators, delegating day-to-day queue and shift management while building their ownership of forecasting, QA, and automation
Set clear performance expectations, run 1:1s, and partner with leads on hiring, onboarding, and performance issues
Own escalation paths so leads and specialists know when and how to elevate
Own demand forecasting, scheduling, and shift coverage to maintain 24/7 response targets
Requirements
Nice to have: leading 24/7 or globally distributed support teams
