Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
Responsibilities
Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Ensure judicious use of hardship tools and adherence to settlement waivers
Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
Well curated bouquet of rewards and recognition program
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors.
Responsibilities
Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines
Ensure adequate legal interventions on the portfolio
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
Well curated bouquet of rewards and recognition program
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
Responsibilities
Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
Responsible for leading a central team of FTEs/NFTEs managing Pan India Central Verification and address change process, handling volumes of field grids and Tele grids.
Responsibilities
Lead a central team managing Pan India Central Verification
Ensure processes run at/above SLA accuracies and TAT
Drive initiatives for process improvements, automation and digitization
Conduct UAT before launch of new products or system changes
Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
Responsibilities
Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers.
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR.
Ensure various critical segments as defined by business are reviewed and performance is driven on them.
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value.
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Assistant Manager - Processing
SBI Card (SBI Cards and Payment Services Ltd) · Posted Nov 11, 2026
Responsible for leading a large team of FTEs/NFTEs spread across the zone, managing the processing agency.
Responsibilities
Manage application processing volume and drive achievement of accuracy, productivity & TAT
Raise pro‑active alerts in case SLAs are not met and take regular training sessions to improve accuracy levels
Develop an operating rhythm with vendors which ensures smooth running of operations 24X7
Manage and coordinate with vendor for headcount requirements & ensure availability as per volume projections received from Sales teams
Build a robust Training & Feedback mechanism with vendors which ensures new agents are adequately trained & get requisite feedback once they begin production, Training & Coaching of prescreens as per credit policies & also ensuring any updates or changes are also passed on to all agents real time basis
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework