- Bayan Lepas, Penang, Malaysia
- On-site
- Full-time · Associate
- 2–4 years
Support effective credit control, timely debt collection, and accurate customer account management while maintaining strong customer relationships.
Responsibilities
- Monitor assigned customer accounts and follow up on overdue balances through emails and customer portals
- Review and manage Accounts Receivable (AR) ageing reports, escalating high-risk accounts where necessary
- Investigate and resolve short payments, customer disputes, and billing discrepancies in collaboration with Billing, Customer Service, and Sales teams
- Work closely with the Cash Application team to ensure accurate payment allocation and timely resolution of discrepancies
- Prepare weekly and monthly reports on collection activities, dispute status, and customer account trends
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline
- Nice to have: SAP
- Nice to have: Oracle
- Nice to have: Customer account portals