- Remote
- Remote
- Full-time · Associate
- $20–$22 per hour
Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support.
Compensation
Salary range of $20 - $22/hour + bonus + benefits.
Responsibilities
- Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
- Develop, maintain and execute processes that provide key services to users across chat and email channels
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
- Resolve unique situations and improve workflows to account for new or uncommon issues
- Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
Requirements
- Nice to have: Chat-based customer service experience
- Nice to have: Email-based customer service experience
- Nice to have: B2C tech company experience
- Nice to have: Financial services company experience