- Dubai, Dubai, United Arab Emirates
Responsible for managing a book of business for SME existing accounts, resolving complex customer issues, and driving renewal strategy for the SME portfolio.
Responsibilities
- Pro-actively manage and negotiate renewal for our SME portfolio by executing annual renewal strategy and optimizing rate action & profitability.
- Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
- Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.
- Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes, and challenges.
- Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.