- Manila, Philippines
- Hybrid
- 5–8 years
Lead post‑sales success for a portfolio of corporate customers, driving onboarding, adoption, and value realization through proactive engagement and digital tools.
Compensation
Market competitive salary + success-oriented bonus.
Responsibilities
- Guide customers through first 100 days and monitor onboarding milestones
- Prioritize customer portfolio based on health and risk indicators
- Use Customer Hub and self‑service resources to support adoption
- Coordinate with internal teams and partners to resolve issues
- Identify renewal and expansion opportunities
Requirements
- Nice to have: High‑volume SaaS customer success
- Nice to have: Software testing
- Nice to have: Quality assurance
- Nice to have: DevOps
- Nice to have: Cloud software