- Pune, Maharashtra, India
- Executive
Role primarily involves dealing with end customers via chat(3CC) and answering customer queries related to their contracts, with some outbound calling required.
Responsibilities
- Manage customers chats for any queries related to Services
- Provide resolution by catering exceptions and update systems accordingly
- Verifying customer details
- Provide relevant system generated information
- Ensure that the process transactions are processed as per Desktop procedures