- Remote, India
- Remote
- Senior
- 5+ years
Functional and technical bridge between business stakeholders and the ServiceNow platform, designing, configuring, enhancing, and supporting solutions across CSM, MCO, and SOM.
Responsibilities
- Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
- Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
- Design and support integrations between ServiceNow and other systems, including Salesforce, on-premise applications, and databases
- Configure and enhance CSM, MCO, and SOM modules
- Build custom scoped applications using Flow Designer, Workflow Studio, Business Rules, Script Includes, UI Policies, Client Scripts, UI Builder / Workspaces, and Service Portal
Requirements
- Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
- Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
- Nice to have: ServiceNow Certified Application Developer (CAD)
- Nice to have: ServiceNow Certified Technical Architect
- Nice to have: Integration Hub