Customer Service Processes jobs

Raleigh, North Carolina, United States
On-site
Full-time · Mid
$80K–$100K per year
4+ years

Electrical Service Technician

CMC Electric · Posted Nov 12, 2026

Raleigh, North Carolina, United States
On-site
Full-time · Mid
$80K–$100K per year
4+ years

Customer Service Agent

Villeroy & Boch · Posted Jul 2, 2026

Bangkok, Bangkok, Thailand

Customer Loyalty Customer Service Processes

A core competency in this role is a deep understanding of customer loyalty and service processes, enabling the role to handle customer concerns, proactively identify needs, and offer tailor-made solutions.

Responsibilities

Order Acceptance and Review
Quotation Process
Complaint Handling
Answering inquiries via email, phone regarding products, prices, availability, delivery times, and services
Delivery Management

Skills

APAC Regional Functional Expert - Customer Service (Salesforce)

Mars · Posted Nov 11, 2026

Melbourne, Victoria, Australia
On-site
Full-time · Senior
5+ years

Customer Service processes Requirements writing Business transformation Business functionality translation to application requirements Business case creation

Lead and manage as a Functional Expert, the area of Customer Service across the Salesforce/Growth deployment project in APAC, in particular the delivery of a Fit for Purpose solution in APAC, building on the EU and Mexico pilot market deliverables and accounting for any APAC business critical builds.

Compensation

An industry competitive salary and benefits package, including company bonus

Responsibilities

Lead and manage Customer Service across the Salesforce/Growth deployment project in APAC
Identify and mitigate potential risks specific to the regional deployment relevant to Customer Service
Serve as the primary point of contact for the APAC Customer Service community
Implement the project in line with the strategies, principles, and standards on EOS
Ensure technology investments enhance business capabilities and execute on business objectives

Skills

APAC Regional Functional Expert - Customer Service (Salesforce)

Mars Men · Posted Nov 11, 2026

Melbourne, Victoria, Australia
5+ years

Salesforce Customer Service processes Business transformation Requirements writing User acceptance testing Configuration and customization Training delivery

Lead and manage the Customer Service functional area of expertise for Salesforce/Growth deployment across APAC.

Compensation

industry competitive salary and benefits package, including company bonus

Responsibilities

Lead and manage the Customer Service functional area of expertise for Salesforce/Growth deployment in APAC
Proactively identify and mitigate potential risks specific to the regional deployment
Serve as the primary point of contact for the APAC Customer Service community
Partner with the Target Operating Model work where required
Ensure technology investments enhance business capabilities and execute on business objectives

Skills

Trainee Associate - Client Services

Gallagher · Posted Nov 9, 2026

Mumbai, Maharashtra, India
Entry
Competitive compensation
0+ years

Understanding of insurance brokerage business Customer service processes

Entry-level associate in client services, performing standard tasks and learning insurance brokerage business and customer service processes.

Responsibilities

Performs standard tasks using established methods
Develops knowledge through standard work assignments
Works under close supervision
Contributes to team activity

Requirements

High School Diploma
GED

Skills

Benefits

Comprehensive benefits programs
Career development opportunities
Collaborative culture
Inclusive workplace

Business Analyst

Artech LLC · Posted Nov 6, 2026

Remote, Canada
Remote

Salesforce Service Cloud requirements gathering business analysis contact center operations customer service processes

The role involves contributing to a major transformation project leveraging expertise in Salesforce Service Cloud and contact center operations within a retail industry setting.

Compensation

Competitive salary based on experience

Responsibilities

Gather, analyze, and document business requirements for Service Cloud Voice migration
Facilitate workshops with service operations, contact center leadership, and IT stakeholders
Define future-state processes, agent workflows, reporting requirements, and success metrics
Create and maintain business requirements, process maps, user stories, and acceptance criteria
Support product backlog creation and refinement

Requirements

Nice to have: Hands-on experience with Salesforce Service Cloud Voice migration or implementation
Nice to have: contact center reporting
Nice to have: KPIs
Nice to have: success metrics

Skills

Trainee Associate - Client Services

Arthur J. Gallagher & Co. (Gallagher) · Posted Nov 6, 2026

Mumbai, Maharashtra, India
Entry
Competitive compensation
0+ years

Understanding of the insurance brokerage business Customer service processes

Entry-level client services trainee supporting global teams in India

Responsibilities

Performs standard tasks using established methods
Develops knowledge through standard work assignments
Works under close supervision
Contributes to team activity

Requirements

High School Diploma/GED

Skills

Benefits

Comprehensive benefits programs
Career development opportunities
Ongoing learning
Collaborative culture

Assistant Branch Manager-Inbound

Kotak Neo (Kotak Securities Limited) · Posted Nov 6, 2026

Haryana, India
Manager

leadership skills understanding of banking operations compliance with regulatory and audit requirements customer service processes operational efficiency AML and KYC compliance

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch.

Responsibilities

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
Authorize and verify system inputs for customer transactions and service requests done by subordinates.
Manage branch lobby and customer queues to enhance service delivery.
Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.

Skills