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- Remote, United States
- Remote
- Full-time · Associate
- $76K–$95K per year
- 4+ years
Serve as a named resource and partner for customer organizations, building trusting relationships and acting as a technical resource for day-to-day operational needs.
Compensation
Salary Range: $76,000 - $95,000 + variable pay
Responsibilities
- Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
- Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
- Act as the voice of the customer internally to advocate for their needs.
- Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
- Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
Requirements
- Nice to have: SFDC
- Nice to have: Gainsight