- California, United States
- Full-time · Senior
- 7+ years
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with strategic customers.
Responsibilities
- Monitoring customer health scores and usage metrics, proactively identifying opportunities for increased product adoption thereby increasing customer lifetime value.
- Efficiently managing internal resource allocations to maintain profitability while ensuring customer success.
- Developing strong relationships with customers, creating advocates who can provide testimonials and case studies, supporting sales efforts, and contributing to revenue growth.
- Driving customer retention by defining what success looks like for each unique customer, then mapping our full product capabilities to track, measure, and prove the delivery of those specific business outcomes
- Acting as a partner to identify expansion and renewal opportunities, passing qualified leads to Sales by maintaining a strong working knowledge of KORE’s commercial offerings
Requirements
- Bachelor’s degree in Business, Marketing, Communications or a related field
- Nice to have: IoT advisor
- Nice to have: customer onboarding