Lead the entire post-sale customer journey for a portfolio of commercial cannabis and controlled environment agriculture businesses, strengthening customer retention, accelerating product adoption, and driving account expansion.
Locations (2)
Denver, Colorado, United States
Dallas, Texas, United States
Compensation
Annual salary ranging from $120,000 to $150,000.
Responsibilities
Own customer health, retention, and account expansion across the customer portfolio, with direct responsibility for gross and net revenue retention.
Build and maintain trusted relationships with key customer stakeholders, particularly strategic accounts, multi-site operators, and customers at risk of churn.
Proactively identify and resolve expectation gaps, service issues, and adoption challenges before they affect customer satisfaction or renewal outcomes.
Lead, coach, and manage a team of five customer-facing professionals, setting priorities and supporting individual performance and professional development.
Establish structured account plans, usage-based customer health scores, consistent service standards, and effective reporting processes.
Requirements
Bachelor's in plant science, agronomy, or a related discipline (advantage)
Nice to have: Dedicated customer success platforms
Nice to have: Cannabis experience
Nice to have: Controlled environment agriculture experience
Strategic role to accelerate customer adoption, increase user engagement, and maximise business value of Ironclad investment for enterprise and strategic accounts.
Responsibilities
Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics
Develop and execute adoption roadmaps that accelerate user engagement and business value realisation
Translate Ironclad's AI capabilities into language and delivery plans for executive stakeholders
Partner closely with Contract AI Services to ensure implementation and AI configuration support long‑term adoption
Own project execution end‑to‑end: manage timelines, track deliverables, identify and escalates risks, and maintain stakeholder alignment
Requirements
Bachelor's degree in Business, Information Systems, Computer Science, Organisational Development, or a related technical field
A Customer Success Manager focused on building long-term relationships, driving customer outcomes, and managing post-sales partnerships, adoption, and renewals.
Responsibilities
Build and maintain strong, long-term relationships with customers and internal stakeholders
Serve as a trusted advisor, providing guidance and support to ensure customer success
Drive customer outcomes and demonstrate the value (return on investment) of Commvault’s technologies
Lead customer meetings and ongoing business reviews, presenting the progress of key success criteria
Monitor account health and relevant KPIs to ensure continued adoption and alignment with the customer's objectives
Requirements
At least 5+ years of experience in a customer success, account management, or similar role
Nice to have: Technical knowledge of Commvault’s products and services
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