Customer Success Operation
Teciem · Posted Nov 6, 2026
- Bucharest, Bucharest, Romania
- 5+ years
Lead and improve the Customer Success Platform, processes, and reporting to enable CSMs to deliver better customer outcomes.
Responsibilities
- Administer and maintain the Customer Success Platform (e.g., Gainsight)
- Apply business analysis to design and automate Customer Success processes
- Turn CS roadmap requirements into implemented solutions
- Integrate AI capabilities into the platform
- Provide operational support and reporting to CSMs and leaders
Requirements
- Bachelor's degree in Business, Technology, Operations, Information Systems or similar