CUSTOMER DIGITAL OPERATIONS SPECIALIST
Vueling · Posted Nov 4, 2026
- Viladecans, Barcelona, Spain
- Mid
- 3–5 years
Ensure stability, performance and continuous improvement of customer-facing digital platforms and operational systems.
Responsibilities
- Monitor performance, availability and operational health of customer-facing digital platforms and systems.
- Coordinate investigation, tracking and resolution of incidents impacting customers or business operations.
- Escalate and follow up on critical issues, ensuring timely recovery and minimal disruption to customer services.
- Analyse recurring incidents and identify root causes and opportunities for continuous improvement.
- Support rollout, adoption and operational readiness of new digital products, services and enhancements.
Requirements
- Bachelor's degree in Business Administration, Information Systems, Technology, Engineering or a related discipline.
- Nice to have: Service Management certifications
- Nice to have: Digital Technologies certifications