- City of Industry, California, United States
- 2+ years
Lead onboarding and training for new hires in regional customer care teams, ensuring compliance and performance excellence.
Responsibilities
- Conduct comprehensive onboarding programs for new hires in the assigned area, traveling as needed to support with hands‑on training facilitation and shadowing
- Facilitate training on company values, core customer care workflows, systems (CRM, EMR), and standard operating procedures
- Monitor new hire progress and provide coaching or retraining as needed to ensure competence and confidence
- Collaborate with operational leaders and quality teams to stay updated on changes in customer care workflows, policies, and tools
- Create, revise, and maintain training content, job aids, and documentation that reflect current practices and expectations
Requirements
- Nice to have: Healthcare industry experience
- Nice to have: Knowledge of DME/HME operations