Lead a portfolio of high-impact initiatives focused on improving the health, resiliency, and operational maturity of Microsoft’s most critical customer workloads.
Responsibilities
Serve as a trusted advisor for strategic customers
Drive measurable improvements in customer health
Analyze customer architectures and operational patterns
Own customer engagement across the lifecycle
Executive-level coordination and communication during and after critical customer events
Requirements
Bachelor’s degree in Computer Science, Engineering, Data Science/Analytics, Math, Business, or related field
Identifies, utilizes, recommends, and optimizes engineering tools, customer telemetry, and/or direct customer input services/systems. Synthesizes and combines various insights from highly prominent, challenging and/or strategic customers and partners to learn their product usage and drives resolution on knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.
Locations (3)
Redmond, Washington, United States
San Francisco Bay area, California, United States
New York City, New York, United States
Compensation
The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.
Responsibilities
Creates solution health protocols and designs customer procedures.
Encourages team members to utilize cross systems to conduct health checks to ensure customer environment is optimized and configured.
