- Pune, Mahārāshtra, India
- On-site
- Full-time · Mid
The Custom Upgrade Engineer is responsible for driving world-class fulfilment of Custom upgrade requests to secure internal and external customer satisfaction.
Responsibilities
- Handle custom upgrade requests from initial review through delivery and installation support
- Coordinate with internal stakeholders, suppliers, and technical experts to define feasible and compliant solutions
- Prepare quotations and communicate progress, lead times, costs, and technical information to requestors
- Create and maintain technical documentation and work instructions for upgrade execution
- Support quality checks, issue resolution, customer complaints, and continuous improvement activities
Requirements
- Relevant technical degree or equivalent work experience
- Nice to have: Cytiva and Pall products understanding
- Nice to have: Service or Systems Engineering experience
- Nice to have: Requirement specification experience
- Nice to have: Quotation preparation