- Chatsworth, California, United States
- Full-time · Manager
- $90K–$100K per year
Manage a team of Customer Care Specialists, supporting the team to perform and succeed in line with company strategy, handling customer queries, contract review, and process improvement.
Compensation
The pay range for this position is $90,000 to $100,000 annually plus 10% bonus.
Responsibilities
- Daily team management, including workload management, back-up and teamwork
- Supporting team on daily business, including customer relationship, escalations, complaints & requests
- Contract Review and negotiation of Terms and Conditions
- Manage all customer portals for RFQ’s and Sales Orders
- Monitoring Customer satisfaction targets and NPS score
Requirements
- Nice to have: Salesforce
- Nice to have: SAP
- Nice to have: European language