- Remote, North America
- Remote
- Full-time · Manager
- 3–5 years
Responsible for hiring, training, coaching, and leading Customer Success Center Engineers who provide support for customers, serving as the escalation point for the team.
Responsibilities
- Hire, train, coach, and lead Customer Success Center Engineers
- Answer Customer Success Center Engineer questions and guide through difficult calls
- Lead team meetings and coach team members on processes and practices
- Assist in identifying trends and establishing call center goals
- Ensure staff members achieve desired service levels and take corrective action
Requirements
- H.S. Diploma or General Education Degree (GED) or equivalent
- Nice to have: ServiceNow