- Gurugram, Haryana, India
- 6–8 years
Provide Japanese language support and exceptional customer service across multiple communication channels (Chat, Email, MS Teams). Act as the primary point of contact for customer inquiries, delivering timely and effective technical support solutions.
Responsibilities
- Assist customers in Japanese by troubleshooting technical issues and providing clear resolutions.
- Respond to customer requests through chat, email, and collaboration platforms with a concierge-level support experience.
- Manage and coordinate escalations with internal support and operations teams.
- Document issues, solutions, and customer interactions accurately.
- Develop expertise in Microsoft 365 applications, especially Excel, and other enterprise technologies.
Requirements
- Bachelor's degree
- Nice to have: Knowledge of IT terminology
- Nice to have: Knowledge of Mainframe domain
- Nice to have: Experience with z/OS, JCL, RACF
- Nice to have: Certifications in Japanese language proficiency JLPT N2 or above